+- Surreal Forums (https://board.clansurreal.com)
+-- Forum: RuneScape (https://board.clansurreal.com/forum-8.html)
+--- Forum: RuneScape Discussion (https://board.clansurreal.com/forum-9.html)
+---- Forum: Archive (https://board.clansurreal.com/forum-212.html)
+---- Thread: Why can't I change my RS password? (/thread-4538.html)
Why can't I change my RS password? - Witch - 2012-06-02
I went to my account settings and tried to change my password but when I click on change password it says that they have sent me an email to my registered email account. So I go on my email account to look for this email and do not receive one each time...
I have checked my past email accounts which I no longer use and it's not on either of them, so what is going on? This is pathetic if I where to ever get hacked there wouldn't be a thing I could do about it as now I can no longer change my password ever again...
I have checked the spam folder on all accounts also, it's just not there...
RE: Why can't I change my RS password? - Elrydith - 2012-06-02
I know I had the same problem back few days ago. I went to Account Settings - Email & Communication prefences and then Prefences and then Submit. You can try that, for me it worked.
RE: Why can't I change my RS password? - Witch - 2012-06-02
That also sends an email to your current registered email address. I think I know which email it's linked to but I can't recover it. :/
RE: Why can't I change my RS password? - Whiskey - 2012-06-02
Is there anyway that someone else may have registered an e-mail to your account? Someone had done so on my little brothers account and we didn't noticed for some months afterward.
RE: Why can't I change my RS password? - Witch - 2012-06-02
I have no idea I just don't know how to change it to my current email.
RE: Why can't I change my RS password? - Whiskey - 2012-06-02
(2012-06-02 23:39:54)Witch Wrote: I have no idea I just don't know how to change it to my current email.
I believe in order to change it you must go through you social/networking services tab (or whatever it is called) in the account management section of your account. An e-mail is then sent, which is a problem, to the e-mail you can't figure out to confirm the e-mail change. Perhaps if you contacted Jagex's support e-mail they could help you out?
RE: Why can't I change my RS password? - Bug - 2012-06-03
I would contact Jagex directly as Jackson suggested if nothing else works for you hun