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+---- Thread: JAG (/thread-7055.html)
JAG - Adam - 2013-12-13
is really doing my head in now, its asks me everyday to add new device when am useing the same pc. and now am not even getting my emails -.-
cant log in
RE: JAG - Dolly - 2013-12-13
I had to wait about 3mins and refreshed before it showed up on my email. Maybe try again?
RE: JAG - Blur - 2013-12-14
I used to have that problem.. not sure why, but every couple of days my net would reset and IP address would change, and it'd make me re-do JAG. Not sure if it was a problem with my ISP or my modem. Is your IP changing?
RE: JAG - Downfall - 2013-12-14
To me, JAG is kinda silly when your email account attached is already secure with two step verification, but you can never be too secure I guess.
It's probably what Niv said, your ip is changing and every time it does, JAG is asking for your details again. I also know that it attaches itself to browsers (or it has in the past) so check cookie settings too.
RE: JAG - Adam - 2013-12-14
Its weird it only happens to my pc, it works fine on my laptop and on kays laptop, so it cant be the internet.
The only thing i can think of is doing a full format and start over.
RE: JAG - Adam - 2013-12-14
Hey Uk Adam M,
Thanks for getting in touch with us again.
I've been forwarded your message as this may be a tech issue causing some issues with how JAG identifies your device.
This is most likely a cache problem, so it should be fairly simple to fix, just follow these steps:
full-Click the Start button --> Search and copy these directories into the search bar:
%HOMEDRIVE%\.jagex_cache_32
%WINDIR%\.jagex_cache_32
%USERPROFILE%\jagexcache\runescape\LIVE
%USERPROFILE%\.jagex_cache_32
Once you've found these folders, please find and delete the files preferences.dat and preferences2.dat
Here is a great video on how to clear your cache if you experience any problems: http://www.youtube.com/watch?v=l68H3V87SN0
I'd also ask that you delete the random.dat file, located here - %USERPROFILE%
After following these steps you'll be asked to run an auto-setup, as well as registering JAG again, however hopefully this time it will remember the device
Give this a shot, and get back to us to let us know how you get on!
Good luck, and have an awesome day!
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