Account Security PSA

I had an account issue over the last few days. Namely, the email tied to my account got hijacked. It likely happened a few years ago before I stopped playing. My account is untouched, but I bought a new PC earlier this week and couldn't log in to play the game because of JAG, and couldn't do anything about it because any changes I made went through the email I couldn't access anymore.

So it's all settled now, but it was a pain in the neck to solve because customer support is now a section of the wiki that offers possible solutions but doesn't give you a way to contact anybody if you need help. In my case, the answer was to try recovering the email account first, but when that fell through they don't tell you what to do next. You have to figure it out yourself. Apparrently, they made this change some time last month.

If you're reading this, and you have an account/technical problem that can't be solved through the wiki, you want to head to the customer support forums or (for account issues) submit a recovery request through the login page. I'd hate to see someone go through the headache I just did.

Also, you should try to avoid losing your accounts in the first place. This whole mess was my own fault for being stupid.